Accounts, Formulations and Goal Attainment Strategies in Service Encounters'  

Oleh:

lacobucci, Christine

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Journal of Language and Social Psychology (Full Text) vol. 9 no. 1-2 (Mar. 1990), page 85.
Fulltext: Journal of Language and Social Psychology-1990-lacobucci-85-99.pdf (1.62MB)

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