Communicating Trustworthiness and Building Trust in Interorganizational Virtual Organizations  

Oleh:

Ashkanasy, Neal M. ; Kasper-Fuehrera, Eva C.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: JOM: Journal of Management vol. 27 no. 3 (2001), page 235-254.
Topik: ORGANIZATION; communicating trustworthiness; interorganizational; virtual organizations
Fulltext: 235.pdf (86.84KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ92.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

We propose a theory of trust in 1nterorganizational virtual organizations that focuses on how trustworthiness can be communicated and trust built in this environment. The theory highlights three issues that must be dealt with if the potential obstacles to the development of trust in the virtual context are to be overcome. These are communication of trustworthiness facilitated by reliable Information and Communication Technology (ICT), establishment of a common business understanding, and strong business ethics. We propose four specific propositions relating to these issues, and suggest topics to be explored in future research.

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