The Next Big Thing; Services  

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Jenis: Article from Bulletin/Magazine
Dalam koleksi: The Economist (http://search.proquest.com/) vol. 406 no. 8819 (Jan. 2013), page SS12-SS14.
Topik: Outsourcing; Corporate Planning; Information Technology; Trends; Location of Industry

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Perpustakaan Pusat (Semanggi) Nomor Panggil: EE29 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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So far companies are not reshoring services even on the modest scale seen in manufacturing. That is partly because information goes down the wire, so rising transport costs do not play a role. But as the previous section has shown, the offshoring of services is slowing down because most of the work that can be done remotely has already gone, and because firms are becoming more aware of the disadvantages of sending work to the other side of the world. More and more companies want IT and business-process tasks to be done locally, especially when the work is complex and strategic. Indian offshoring firms are responding by hiring in developed markets. A survey of outsourcing executives by HfS Research in Boston last summer found that America is seen as the world's most desirable region for expanding IT and business-services centres in the next two years. India now comes second, despite its lower labour costs. Chief information officers once rushed to send their software-development work offshore, said CIO magazine last year, but now they want to keep it nearby. The magazine cited the example of Standard & Poor's, a credit-rating agency, which used to offshore much of its IT work but now wants to send it no farther away than three hours from Manhattan. You do not have to go far outside the big cities to find that costs come right down.

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