Measurement of Customer Satisfaction at Career Centre in Higher Education Institution  

Oleh:

Widyantoro, Harry

Jenis: Article from Journal - ilmiah nasional - terakreditasi DIKTI
Dalam koleksi: Journal of Economics, Business, & Accountancy: ventura vol. 15 no. 1 (Apr. 2012), page 47-58.
Topik: Career Center; Service Quality; Higher Education; Campus Hiring; Job Preparation
Fulltext: 59-200-1-PB.pdf (498.56KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: VV5 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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The role of career center in a higher education institution (HEI) is vital as it is aimed at helping the graduates adapt to work when they get a job. Besides that, it is also a key to determine the success of the education process. This research attempts to investigate the students satisfaction on the pre-job services provided by the career center in preparing them with knowledge and skills to get a job through the following programs namely job preparation courses, job fairs, and a hiring program. The research is qualitative and the data were gathered from a tracer study. It showed that the students were satisfied with the ease to obtain the pre-job services provided in campus and the availability of vacancy board regularly informing vacancies needed by companies. However, the students were not satisfied with the service provided by the career center staff. As such, it is now recommended that the career center staff’s skills must be improved by briefing them with soft skills and making them updated with information on career center programs and the vacancies, since from the students’ point of view, the unit service performance was also considered the institution’s performance as a whole.

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