A Model for Technical Requirements Determination to Optimize Customer Satisfaction  

Oleh:

Irianto, Dradjad ; Thabrani, Gesit

Jenis: Article from Proceeding
Dalam koleksi: APCOMS 2009: The 2nd Asia-Pacific Conference on Manufacturing System: Reconfigurable Manufacturing System for Facing Turbulent Manufacturing Environment, November 4th-5th, 2009, Yogyakarta, Indonesia, page V.25-29.
Topik: QFD; Kano Model; Zero-One Goal Programming
Fulltext: APCOMS G5-4.pdf (184.97KB)

Isi artikel

QFD usually requires four matrices: product planning, parts planning, process planning, and production planning matrices, respectively. The first is a planning matrix to translating the customer needs into measurable product technical requirement. This paper is aimed at developing technical requirement determination model using Kano’s model to determine the degree of importance of the customer needs. Zeroone goal programming is used to select an optimal set of technical requirement, and is constrained by improvement budget and competitors information. The developed model is tested using a hypothetic case and can be solved with LINDO 6.1. Validation of the model is conducted through sensitivity analysis.

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