Detail THE STUDY OF SERVICE QUALITY, PERCEIVED ACCESSIBILITY, AND TRAVEL SATISFACTION IN MRT JAKARTA DURING THE PANDEMIC OF COVID-19 Bibliografi Author: Cory, Samantha ; Sukwadi, Ronald (Advisor) Topik: Service Quality; Perceived Accessibility; Travel Satisfaction; Thematic Analysis; COVID-19 Bahasa: (EN )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2021     Jenis: Theses - Undergraduate Thesis Fulltext: Samantha Cory_Undergraduate Theses_2021.pdf (4.02MB; 8 download) 201704530015_Samantha Cory_Lembar Administrasi.pdf (264.17KB; 4 download) Abstract MRT Jakarta, one of Jakarta's public transportation providers, has seen a decrease in passengers as a result of the COVID-19 outbreak. This may be seen in April 2020, when the average daily passenger decreased from 88,444 to 4,509 passengers. However, the mobilization of residents cannot be stopped completely, causing MRT Jakarta to always operate by reducing the operating time per day. Service quality is one of the factors for the convenience of passengers to use the Jakarta MRT as daily transportation. Furthermore, public transportation services necessitate health protocols that must be followed by all passengers intending to travel with MRT Jakarta. Service quality is connected to travel satisfaction and perceived accessibility. The higher the quality of service given, the greater the passengers' ease of access and happiness with the travel. This is proven by using R studio to test the hypothesis using the SEM method. During the COVID-19 pandemic, MRT Jakarta passengers were sent questionnaires through the internet. Through SEM testing, the proposed model is fit and can be tested for reliability constructs and extract variances of each variable. Hypothesis testing gives the result that service quality affects the ease of access and travel satisfaction. Likewise, ease of access affects travel satisfaction. To utilize SEM to evaluate the hypothesis, service quality is defined using qualitative data which is then processed using thematic analysis to find data patterns on 23 service quality indicators. According to the findings, indicators, SS1 and SS2 are the service quality indicators most commonly stated by MRT Jakarta passengers. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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