Implementation of Quality Monitoring Systems for Delivery of Public Service to Population of the Republic of Kazakhstan  

Oleh:

Abdrakhmanov, Azat ; Lukin, Gleb ; Yurikova, Valentina

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-9.
Topik: Quality in Public Sector; Quality Management; Centers for Public Services
Fulltext: Abdrakhmanov_IAQMA_Kazakhstan.pdf (162.37KB)

Isi artikel

Creation of Centers for Public Service (CPS) in Astana and Almaty in November 2005 is one of the most important directions for Central and Local Executive Authority of the Republi? of Kazakhstan. This activity is undertaken with the aim to create and maintain qualitatively new relationship with the population of Kazakhstan that submits different queries on service provision to public organizations.

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