To Reduce Policy Document Not Received Complaints  

Oleh:

Mankikar, Miheer ; Ghosh, Anasuya

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-9.
Topik: Policy Document; Policy Documents Not Received; Complaints; IRDA Regulations; Initial Dispatches
Fulltext: IN13_PD not received_FullpaperRevised13July.pdf (185.94KB)

Isi artikel

The necessity to reduce complaints received fromcustomers for Policy Documents not having been received was critical to the company from a view to enhance customer service levels, reduce wastages within the process and save costs. Aproject was taken on with a target of reducing the number of complaints as a whole number and as a ratio of business numbers with an aim of being looked at as amongst the best Insurance Service providers in the Industry. This paper describes the actions taken towards controlling complaints and enhancing customer service levels, reducing wastage and saving cost.

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