Samridhi - Delivering Sustainable Value with Optimization in the Lean & 6 Sigma in Operations  

Oleh:

S, Rangaraj ; Jayadevan B. ; G, Nilanjan

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-9.
Topik: APM®; Quality Week ®; OAE ®; Command Center ®; DEX
Fulltext: IN38ANQ2011 Final Paper Capgemini India.pdf (632.32KB)

Isi artikel

Capgemini’s suite of BPO services covers a broad spectrum of business operations includes F&A, Procurement, Management Assurance, KPO & HRO. The executive leadership recognized Lean 6 Sigma coupled with conducive Kaizen & QMS frameworks as a competitive methodology to increase value add to customers along with market growth. A cross functional team comprising of Techno-functional SMEs, Quality Experts, and Business Leaders was formed to leverage an exponential growth path. The journey through Lean 6 Sigma is a continuation of the strong QMS structure and a sensitive measurement system acting as a yardstick to identify, prioritize, and initiate short term and long term projects for the organization with primary goal to achieve Client Satisfaction, Maximize Business Value by adding more scope or by improving Quality / Efficiency / FTY (First Time Yield), Value are some of the key Lean 6 Sigma stimulant.

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