Using Simulation to Improve Operations in Hong Kong Accident and Emergency Department  

Oleh:

Xu, Michael M. ; Chin, K.S. ; Wong, Zoie S.Y. ; Wong, Andy T.C. ; Tsui, K.L.

Jenis: Article from Proceeding
Dalam koleksi: Asian Network for Quality (ANQ) Congress 2011, Ho Chi Minh City, Vietnam, 27-30 September 2011, page 1-14.
Topik: Healthcare Quality Improvement; Discrete Event Simulation; Process Optimization
Fulltext: HKSQ04.pdf (458.65KB)

Isi artikel

This study reports the preliminary work of developing a discrete event simulation model in collaboration with the Accident and Emergency Department (A&E) under Princess Margaret Hospital (PMH) in Hong Kong. It includes the basic information of the collaborating A&E, major concerns of model development, and expected outputs. The eventual model will be able to capture the major operational characteristics of A&E such as patient arrival patterns, patient flows, major medical operations, etc. The model will allow A&E management to examine various operational alternatives so as to optimize medical operations and streamline patient flows, hence reduce waiting times and enhance patient satisfaction.

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