Persepsi Sivitas Akademika di UPBJJ-UT Terhadap Perolehan Sertifikat ISO 9001:2008  

Oleh:

Yani, Diarsi Eka ; Sigit, Argadatta ; Wardiny, Tuty Maria

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: Jurnal Pendidikan Terbuka dan Jarak Jauh vol. 12 no. 1 (Mar. 2011), page 40-48.
Topik: ISO 9001:2008; Perception of Managers and Stakeholders

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ143.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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The management quality standard of UT services is based on ISO 9001. recently ISO 9001:2008 certificate already being applied to 35 UT Regional Centers (UPBJJ-UT). UT has to allocate considerable amount of budget in order to maintain them. Considering the limitation of budget in the future, a study had to be conducted in order to collect information on the perception of Academicians community toward the benefit on implementing ISO 9001:2008. The purpose of the study were (1) to identity the benefits of ISO certification, (2) to identity the perceptions of colleagues and students toward the acquisition of ISO certificate, and (3) to explain the relations between UPBJJ-UT's characteristic based on their geographical conditions, their partners and students perception toward the acquisition of ISO certificate. The research methodology applied the standard survey, by submitting questionnaire to the UPBJJ-UT leaders, staffs, partners and students at 10 UPBJJ-UT which were characterized by urban, islands, and inland. Data was analyzed by applying descriptive statistic methods. The results showed that: (1) the officials in the UPBJJ management level felt that ISO as procedures were very useful for managing the office administration, however some procedures need to be modified and re-adapted to make them better, more realistic and humanist (2) the achievement of ISO certificate did not have any influence to UT colleagues and students perceptions toward UT (3) based on UPBJJ-UT characteristic, it seemed that there were no differences in perceptions among UT partners and students toward UT's ISO certificate.

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