MODEL PELA YANAN RUMAH SAKIT BERBASIS KARAKTERISTIK SOSIAL EKONOMI MASYARAKAT UNTUK MENINGKATKAN KEPUASAN PASIEN  

Oleh:

Rahmawati, Rita ; Munjin, R. Akhmad ; Pratidina, Ginung

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Jurnal Sosial Humaniora: Penelitian Universitas Djuanda vol. 1 no. 01 (Okt. 2010), page 18.
Topik: Hospital service; Patient satisfaction; People socio economical characteristics

Ketersediaan

Perpustakaan PKPM Nomor Panggil: J130 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

In long term,the researchis aimedto improvehospitalpatients' satisfactionin Bogor, Cianjurand Sukabumi Districts through the implementation of health care model based on socio economical characteristicof the community. Specific target of the research is to establish public health services based onsocio economical characteristics of the community. The research was conducted by qualitative methods; datawere obtained through by literature study, in-depth interviews, community satisfaction survey, Focus GroupDiscussion, and workshop. This research is aimed to gain understanding on public health services, i.e.:dominantfactors affecting health services, patients' need, issues related to disappointed or dissatisfied patientswho were shifted to other hospitals. Results showed that there is inadequate satisfaction experienced by patients 0/1 health services providedby hospitals. The service is perceived by patients as slow; having low level of accuracy; having complicated services schedule and procedures; having low level of doctors' understanding and skill in diagnosing illness. Patients' satisfaction was influenced by patients' personal and situational factors. Therefore,in order to increase patients' satisfaction, it is recommended that a model of hospital services based on socio-economical characteristics of the community be adopted.

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