Detail Enterprise Resource Planning Implementation Success Factor (A Case Study in Atma Jaya Catholic University of Indonesia) (Dimuat di Journal of Theoretical and Applied Information Technology, 15 Juni 2019, Vol. 97, No.11) Bibliografi Author: Weli Topik: ERP; implementation; IS Success Factor; Benefits; Satisfaction; JABFUNG-FEB-WELI-2020-04 Bahasa: (EN )     Tempat Terbit: Pakistan    Tahun Terbit: 2019     Jenis: Article - diterbitkan di jurnal ilmiah internasional Fulltext: 04 - Enterprise Resource Planning Implementation.pdf (243.76KB; 3 download) Abstract This research aims to analyze the systems implementation success factors, benefits to users, and satisfaction of users in the implementation of Enterprise Resource Planning(ERP) at Atma Jaya Catholic University of Indonesia, which went live in June 2016. This new system was initiated by Atma Jaya Foundation to improve the preparation of consolidated financial statements, which the previous system could not accommodate. This change was executed despite the contentment with the predating system. A problem occurred at the beginning of the new system implementation, where users were challenged with the new interface and English instruction. To avoid further delays, the work integration between all units was postponed. The Atma Jaya Foundation decided to centralize data processing in two units: Bureau of Accounting and Finance and Bureau of Facilities and Infrastructure Management. This action caused further challenges that deserve an investigation. We employ case study method to obtain description of user responses and how university leaders managed the whole implementation process. Data were collected through interviews with end-users and key system implementers. We find that strong support from leaders, favorable project management, and appropriate change management may anticipate user resistance. Users also felt involved in the implementation project. Our analysis shows that users are quite satisfied with the ERP performance. Problems at the beginning of use were unraveled with assistance from vendor and university leaders. Finally, users believe that ERP can be implemented properly and will benefit them in daily operations. This research contributes to empirical and case studies on ERP system implementation in educational institutions. The findings from this investigation are expected to complement current empirical literature on ERP system implementation success. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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