Pengaruh Gaya Kepemimpinan dan Motivasi Kerja Terhadap Kualitas Pelayanan Teller Bank Rakyat Indonesia DKI Jakarta  

Oleh:

Nurdin

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: Widya: Majalah Ilmiah vol. 28 no. 312 (Sep. 2011), page 43-48.
Topik: Ekonomi; Kualitas Pelayanan Teller; Bank Rakyat Indonesia; Motivasi Kerja; Perbankan; Pegawai Bank

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: MM47.30 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The leadership factor influences positively on the quality of the teller's services of Bank Rakyat Indonesia in Jakarta. The objection of the study is to determine how much influence is the leadership style and motivation to the quality teller's service Bank Rakyat Indonesia, Jakarta. The study was conducted at Bank Rakyat Indonesia in Jakarta, by using stratified random sampling. Based on the results of data processing obtained value of coefficient of determination (R2) of 0.979 means that 97.9% increase in service quality caused by the diversity teller leadership style and motivation, while the remaining 2.1% is influenced by other factors not analyzed. The results showed that leadership style and motivation to work togethr have the influence on the quality of service teller positive Bank Rakyat Indonesia in Jakarta.

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