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Customer relationship management : creating competitive advantage through win-win relationship strategies (2001)
Bibliografi
Pengarang:
Lehtinen, Jarmo R.
;
Storbacka, Kaj
ISBN:
0-07-118861-4
Bahasa:
English
Penerbit:
McGraw-Hill
Tahun terbit:
2001
Jenis:
Books - Textbook
Lokasi:
Perpustakaan Pusat (Semanggi)
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2002/01224/P
658.812 Sto c
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2002/01225/P
658.812 STO c
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2002/02389/P
658.812 Sto c
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