| The purpose of this research is to prioritize and classify modified AIRQUAL’s dimensions of Low Cost Carrier airlines in Indonesia using Extenics theory. Analytic hierarchy process (AHP) method using Super Decision software is adopted to determine the weights of the factors in different hierarchy level. Airline service quality evaluation model is established using Extenics theory through determining its matter-element, correlation degree, and synthetic assessment. According to assessment criteria, h"# " = 0.4086 > 0, indicates that the passengers agreed that airline provides good service quality. Being h"- " > h". " > h"/ " , concluded that passengers are near to strongly agree with airline service quality. The correlation degree between strongly agree and disagree nearly close, so it indicates that passengers also little near disagree with the airline service quality. Suggestions given to airline companies uses Extenics method to evaluate airline service quality, providing extra service apart from the required compensation, to support passengers in the problem of service failure such as delay, and by hiring mystery shoppers to provide valuable feedback and information through an objective pair of eyes. |