| Globalization requires organizations to perform their work effectively and efficiently in achieving organizational goals. Business Process Improvement (BPI) is believed to be the "spell" of an organization to survive in global competition. Service Level Agreement (SLA) is important because the goal of making an agreement is to provide clear references on ownership, accountability, roles and responsibilities of services as well as matching perceptions between the provision of expected services with support and real performance. Lean Six Sigma becomes a powerful process improvement methodology to improve the efficiency and effectiveness of Higher Education Institutions (HEIs). XYZ University is one of the educational institutions in Jakarta. The services provided are not limited in academic terms, but also in the process of financial services through the Bureau of Accounting and Finance (BAK). BPI improvement performed on financial services at BAK focuses on fund disbursement process involving Faculty / Units, BAK and Foundation as the source of University financial. Improvements were made by collecting primary data from interviews with three Heads of Divisions of BAK, observations, questionnaires distribution of 36 respondents representing 28 entities in XYZ University and secondary data in form of forms and procedures that support business process. Process mapping is done by using DMAIC from Lean Six Sigma. The proposed procedure is supplemented with a maximum of 3 days, 7 days and 14 days for each nominal amount of funds. Approval to disburse funds is directed at BAK so that it becomes auto-approval, following the financial management system of XYZ University. Another proposal is to apply the 'Salam Senyum Sapa' gesture to all BAK employees and to impose rewards for employees on a monthly basis, and to regularly socialize procedures for fund disbursement to prevent faculty / unit error in preparing inputs. Distribution of questionnaires to the faculty / unit was used as a control plan as a satisfaction evaluation after carrying out the proposed procedure. |