Human Resources Development at Companies in the Service Industry  

Oleh:

Fujimoto, Makoto

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Japan Labor Review vol. 8 no. 1 (2011), page 125-149.
Topik: human resources development; service industry; productivity; companies

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ134.7 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

In recent years, human resources development in the service industry have started to draw public attention from the perspective of improving productivity and promoting industries that may create new jobs. This report first examines the difference in the implementation of human resources development targeted at core personnel among companies in the service industry. Then it analyzes the impact of such corporate activities as clarifying the skills required of core personnel and using professional certifications as a benchmark of the implementation of human resources development. As a result, the report concludes that companies that vigorously implement such corporate activities are more active in implementing human resources development than others.

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