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Perbaikan Proses Bisnis Di Biro Sumber Daya Manusia Universitas XX (METODE LEAN SIX SIGMA)
Bibliografi
Author:
CLAUDIA, ANASTASIA CINDY
;
Inderawati, M M Wahyuni
(Advisor)
Topik:
Business Process Improvement
;
Lean Six Sigma
;
DMA1C
;
SOP
;
Recruitment
Bahasa:
(ID )
Penerbit:
Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya
Tempat Terbit:
Jakarta
Tahun Terbit:
2017
Jenis:
Theses - Undergraduate Thesis
Fulltext:
Anastasia Cindy Claudia's Undergraduate Theses.pdf
(2.44MB;
30 download
)
Ketersediaan
Perpustakaan Pusat (Semanggi)
Nomor Panggil:
FTI-1433
Non-tandon:
tidak ada
Tandon:
1
Lihat Detail Induk
Abstract
Business process improvement was carried out in Biro Sumber Daya Manusia (BSDM) of XX University. This bureau is at the heart of the organization which handles the recruitment of employees and the lecturer (educational staff) of XX University ranging from recruitment to retirement. Business process improvement in the field of educational services was aimed to increase profits in all aspects especially in costumers satisfaction aspects. The enhancement process was done to the recruitment process based on observation, section head/' supervisor interview and the result of BSDMs customer questionnaire on the service given to them. The method used is Lean Six Sigma with DbAAIC stage to approach. The suggestion given was to improve recruitment SOP with deadline of each process. Meanwhile a timetable recapitulation was provided to keep the improvements that have been made can be done continously. Improvement was also done to the work area specifically on the tidiness of goods, putting back the goods to the assigned area and employee of the month.
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