Pengaruh Kualitas Pelayanan Website Terhadap Kepuasan Mahasiswa Dalam Proses Administrasi Akademis Online Berbasis Web : Studi Kasus Universitas Tarumanegara Jakarta  

Oleh:

Polla, Gerardus ; Nugroho, Antonius

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Jurnal Piranti Warta vol. 7 no. 2 (Apr. 2004), page 85-101.
Topik: online; student satisfaction; website sevice

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: PP20.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The research result is achieved after counting the reliability dependent variable. responsivenessm assurance, emphaty, and website physical facility with student satisfaction as independent variable. The result indicates that there are influences of website service quality from those five factors on students satisfaction is 55.7 %. It means that the five dependent variables is influencing the students satisfaction is 55.7 % and that there are other factors that influencing the student satisfaction outside the website sevice. In this research also found that there are several factors that need to increase to give more satisfaction to the students, the factor are reliability and website responsiveness.

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