| This research was conducted aiming to gain a more specific comprehension about the business processes of the X company, knowing about how is the mapping of it’s business process, and to do performance measurement of X company’s supply chain. This research focused on the supply chain of X company’s three superior products. The scope of this research is the overall company’s supply chain which started from the suppliers to the customers. This performance measurement of supply chain conducted by SCOR (supply chain operation reference) method, which assessed that could embrace the entire company’s supply chain process. In this case, the SCOR method used up to level 2, with three attributes those are reliability, responsiveness, and flexibility. This research was conducted during the period of January 2016 until December 2016. According to the results of the metrics design, there are 10 performance measurement metrics which believed capable to represent the entire X company’s supply chain process. Based on the results of the calculation which been carried out, showed that from scale 1-100, the X company’s supply chain performance can be categorized as a very well one with the overall score of 89,64. However from the calculation results also showed that there is one metric that has a score classified as a very not good (< 55). That metric is “return rate from customer to X company”, with the score of 53, which indicates that a high percentage of returned sent products are claimed by the customers, which it will also affects the level of customer satisfaction. |