| Although the dimensions of service quality has been formed as used by other researchers, but the dimensions of service can be established based on the problems studied. Dimensions of quality of service on the flight generated by previous researchers produced a range of dimensions that were not the same. Likewise, the results of this study indicates that the dimensions of service quality in airlines in Indonesia is not the same as the previous researchers. This research resulted in six dimensions of service quality. The samples used were 207 respondents. The method used confirmatory factor analysis on LISREL 8.8. The resulting dimensions are flight information, ticketing, check-in, on time performance, in-flight and post-flight. |