Using Quality Concepts to Improve Reference Services  

Oleh:

Brown, Janet Dagenais

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: College & Research Libraries vol. 55 no. 3 (May 1994), page 211.
Topik: quality; improve reference services

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: CC23.3 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

Much has been written about how reference librarians can evaluated and improve the quality of the answers they provide to reference questions. There has been considerably less discussion, however about how to improve the quality of the delivery to those answers. Suggestions for improving reference service as well. Insights gained from a review of the quality literature were used by the wichita state university library to improve the quality of reference service offered. Descriptions of a number of projects undertaken by the reference department as an outgrowth of the business literature studies are included.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali