Gendering the Job: Networks and Recruitment at a Call Center  

Oleh:

Fernandez, Roberto M ; Sosa, M. Lourdes

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: AJS: American Journal of Sociology vol. 111 no. 03 (Nov. 2005), page 859-904.
Topik: Gender; Job Segregation; Call Center; Recruitment
Fulltext: 859-904 (04Y088).pdf (302.97KB)

Ketersediaan

Perpustakaan PKPM Nomor Panggil: A13 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Understanding the mechanisms driving gender segregation has become a key focus in research on gender and labor markets. while the litelature often invokes gender-sorting mechanisms that operate prehire, the data used to study these processes are usually collected on posthire populations. This article examines the workings of prephire mechanisms determining job sex segregation. Analyzing unique data on the recruitment and hiring process for customer service representatives at a telephone service center, all of the factors examined-preapplication choices, gender homophilous networks, and of this job. The analyses also show that making inferences about prehire processes on the basis of posthire data can be misleading. The authors conclude by discussing the theoritical and methodological implications of these findings.

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