Detail Service-Ability: Create A Customer Centric Culture And Gain Competitive Advantage Bibliografi Author: Robson, Kevin Topik: Customer Service; Leadership; Processes & Infrastructure Bahasa: (EN )    ISBN: 9781118457870    Edisi: 1st.     Penerbit: John Wiley & Sons     Tempat Terbit: Chichester    Tahun Terbit: 2013     Jenis: Books - Textbook Fulltext: SAcaCCCaACA.pdf (1.93MB; 1 download) [Informasi yang berkaitan dengan koleksi ini di internet] Abstract Service-Ability delves deeply into these areas to show how today's managers need to re-think the way we structure, manage, lead and organize our companies to achieve total 'customer-centric' work cultures that develop lasting relationships with customers. Kajian editorial “Kevin has described what I think is one of the most significant changes of the next 10 years and gives those that follow the guidance in his book the chance to be not a survivor but a ‘thrive-r’. It is timely, thoughtful and important.” From the Foreword by Sir Ian Gibson, Chairman of Morrison plc Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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