| This study aims to determine the equivalence between the company's internal data (complaint, claim, and envision a company) owned.PT.Jonan Indonesia to survey the needs of the customers using the classification model Kano. By using internal company data expected later this technique could replace the survey, due to customer surveys and take a huge cost. The study also aimed to determine the attributes to be enhanced Once classified according to the Kano model, then test with the proportion of equity in the company's internal data using hypothesis testing. From the results of the test of equality, that the data obtained internal company complaint (complaint) equivalent to those needs must be attributes, data internal claims (claim) is equivalent to the needs of those one-dimensional attributes and internal company data envision company (corporate outlooks) is equivalent to the needs of those attractive attributes. So the use of the company's internal data can be used to replace the survey technique. So the company can optimize the company's internal data. Integration with FMEA produce any attributes that must be done prior to handling. Researchers can then develop a product with a good level of satisfaction and better. |