| This research aims to measure the level of satisfaction the users national library in the republic of Indonesia .This research is to analyze the relationship between the users expectation, the quality of services library, perceived value, the users satisfaction, the users loyality, and the users complaints described in a hypothesis .The population of this research is a person who has visited national library of the republic of indonesia and the total sample used as many as 200 respondents .Data processing is using the structural equation modeling ( sem ) with technique confirmatory factor analysis and techniques full structural. The result of this research is some kind of model an equation that already meet the criteria goodness of fit namely CMIN/DF, GFI, RMSEA, AGFI, TLI, NFI, PNFI, dan PGFI so that this research model acceptable. The results of research and the other is the relationship between variables in the form of the hypothesis as many as 9 hypothesis advanced by. Based on the research is obtained some hypotheses received namely the users expectation have had a positive impact on the quality of library services, the quality of library services have had a positive impact on the perceived value, perceived value it has some positive effects against the users satisfaction, the users satisfaction have a negative influence on the users complaints and the users satisfaction have had a positive impact on the users loyality. |