Penerapan Learning Organization Di Rumah Sakit : Penciptaan Kualitas yang Berfokus Pada Konsumen  

Oleh:

Elu, Balthasar

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: SIGMA: Jurnal Sains dan teknologi vol. 7 no. 2 (Jul. 2004), page 183 -194.
Topik: Healthcare service; satisfaction; perception gap; Learning Organization

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS25.4 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

In this knowledge society era, the existence of healthcare service system at a hospital is not sterile of critics from the end users (customers) who naturally expect to get satisfaction in the service. Unfortunately, there are often gaps between provider's and customer's perception concerning the quality of service provided. Learning Organization (LO) is an alternative to solve the gaps.

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