Detail Analisa Dan Evaluasi Penerapan Sistem Manajemen Mutu (Smm) Iso 9001:2008 Dengan Panduan Iwa-2 Melalui Usulan Perbaikan Metode Dmai (Six Sigma) (Studi Kasus : Teknik Industri Unika Atma Jaya Jakarta) Bibliografi Author: PANJAITAN, REALYSA ; Natalia, Christine (Advisor); Surbakti, Feliks Prasepta Sejahtera (Advisor) Topik: IWA-2; DMAI (Six Sigma); Service Quality Bahasa: (ID )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2014     Jenis: Theses - Undergraduate Thesis Fulltext: Realysa Panjaitan's Undergraduate Theses.pdf (4.14MB; 61 download) Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: FTI-1110 Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract The high level of competition among universities (abbreviated PT) requires to always compete in attracting stakeholders. In search of the best education in the stakeholders will see a PT in terms of quality and the quality of education that would make PT is trying to get recognition of the quality of the educational institution and the quality of the PT. For example, Department of Industrial Engineering Atma Jaya achieve ISO 9001 and accreditation of BAN-PT. But Atma Jaya Catholic University must continuously improve the quality and quality that has been held not to compete with other PT. How to identify the maximum ISO that has been applied, used guide IWA-2 which will be obtained AFI. AFI will be the focus of improvement. Repairs will be carried out by using DMAI looking for a specific problem. Motivation Measurement (Clause 4.5) and Monitoring lectures (Clause 4.7) becomes the focus of this research project. Where to measure six sigma in the field of education services, researchers used to measure motivation Quality Service supervisor role. Using a four-dimensional sigma level values, for the dimensions of reliability are the average value of 1.891, for the dimensions of responsiveness are on average 1.92 sigma level, for the dimensions of empathy are on average 1.91 sigma level, while for the assurance dimension is on average 2:39 -rata sigma level. In clause 4.7 has the results if the average assessment of faculty performance evaluation Odd Semester 2013/2014 experienced a lowering of Odd Semester 2011/2012. Which then will be improved with the help of Pareto charts and Cause and Effect. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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