| This research is intended to analysis the influence in fares, service quality, and physical evidence simultaneously to the passengers satisfaction of the commercial domestic airlines of LCC in Indonesia. The measurement of research variables by determine the degree of correlation and effect between variables. Description analysis are used to characteristic for passengers, fares, service quality, physical evidence and passengers satisfaction. Verification analysis is used to approve hypothesis by using structural equation modeling (SEM). Total samples chose clusterly are 400. The result of this research showed that there was simultaneously the variables influence the passenger satisfaction were fares and service quality, while physical evidence had no significant Fares have the biggest influence on satisfaction which menas passengers prioritize it. While agents for ticketing and waiting time, delay and compesation. |