Detail Service Performance Analysis in Education Institution Using Refined Kano Model di dalam Proceeding, ISIEM International Seminar on Industrial Engineering and Management Vol. 4 (Lombok, Indonesia, 1-4 Desember 2010) Bibliografi Author: Triyanti, Vivi ; Vanessa, Topik: Kano Model; Refined Kano Model; l-S Model Bahasa: (EN )     Tempat Terbit: Lombok, Indonesia    Tahun Terbit: 2010     Jenis: Papers/Makalah - pada seminar internasional Fulltext: Service Performance Analysis in Education Institution Using Refined Kano Model.pdf (4.43MB; 3 download) Abstract University has to provide qualified service to achieve high student's satisfaction. In order to improve the service quality, Industrial Engineering Department of Atma Jaya Catholic University uses integration among Kano Model, Refined Kano Model, dan l-S Model to prioritize service aspects that need to be improved. Collected data included: importance level, satisfaction level, and fungsional-disfungsional level of Kano's model. Using this data, weaks and strong attributes can be identified. Moreover, attributes can be more specificly categorized based on how well the atribut may satisfy customer's need. Main priority of improvements are attributes that fall into "must be - critical - to be improved" category. From the analysis, the attributes need to be improved are secretariat service to students and availability of facility to support academic interaction Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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