Detail Kualitas Pelayanan Maskapai Penerbangan Bertarif Rendah Di Indonesia (Studi Kasus: Lion Air, Indonesia Airasia, Dan Citilink) Bibliografi Author: MARCO, NICKY ; Sukwadi, Ronald (Advisor) Topik: Service Quality; Airline; Gap; Maskapai Penerbangan; Lion Air; Indonesia Airasia; Citilink Bahasa: (ID )     Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2014     Jenis: Theses - Undergraduate Thesis Fulltext: Nicky Marco's Undergraduate Theses.pdf (9.07MB; 60 download) Ketersediaan Perpustakaan Pusat (Semanggi) Nomor Panggil: FTI-1070 Non-tandon: tidak ada Tandon: 1  Lihat Detail Induk Abstract Service quality is one of many things that should be considered in any company. This research discuss about service quality in Airline. There are a lot of studies that can be applied in Airline’s service quality. This research investigates whether there is a significant difference between respondent’s perception about service quality on Lion Air, Indonesia AirAsia, and Citilink airlines. Research was also conducted to determine differences in the perception of some different demographic data of airline’s service quality. Tests conducted on the background level of income, level of education, citizenship, and also the purpose of the trip. The test results find significant differences in the perception of any demographic data were tested.Respondents also suggested the priority level of importance of airline’s service quality, which studies have found that the dimension of service quality that has the highest interest rate is the assurance dimension with point that also supports the statement questionnaire, is the airline that makes respondents feel save. Gap between expectations and perceptions of the respondents indicated that service quality has a large gap, which also indicated the priority is to develop service quality attributes on the provision of communication services such as Internet, fax, and e-mail on the flight. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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