A company that directly related to customer satisfaction needs a good working performance. A good working performance can be seen by a well-regulated business process. For instance, the business process of PT. Duta Abadi Primantara in fulfilling the order has not run really well or in the other words is not well managed. It is proven by a long run in sending the orders for the branch office or department.
To solve this problem, they run a business analysis. The analysis process appears to be business mapping that can help to see through the whole process of the analysis itself. The mapping process is running the analysis of time estimation and business observation. Fixation that runs through the analysis is the improvement of the business process, tools modification and the standardization. All the mapping systems are using DFD method (Data Flow Diagram), instead the analysis is using Business Process Improvement method. The result based on the analysis, there are outcomes as in suggestions in terms of
change of the flow, additional process, application of the formula on tools by using Microsoft Excel, application of Ms. Access, procedure of using delivery performance form and Standard Operating Procedures (SOP). The function of the indicator is for the comparison from the current process and fixed process. The indicators are time, quality and flexibility. |