Penerapan Total Quality Management (TQM) Pada Kinerja Manajerial Pada Bank Perkreditan Rakyat (BPR) Wilayah Yogyakarta dan Sekitarnya  

Oleh:

Dewi, Florentina Nancy Supra ; Sunarni, Ch. Wiwik

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Modus Jurnal Ekonomi dan Bisnis vol. 21 no. 1 (Mar. 2009), page 12-22.
Topik: Total Qua; ity Management; Organizational Performance; Managerial Performance; Financial Institutions

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: MM57.1 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Many researchers have proven that there is a relationship between implementation and organizational performance, especially financial performance. However the principal aim of this paper is to determine the impact of TQM implementation to the Managerial Performance in Financial institutions, Bank Perkreditan Rakyat. By using 40 middle managers from 15 Bank Perkreditan Rakyat (BPR) in Yogyakarta, this research find out that TQM implementation has a significant and positive impact on Managerial Performance.

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