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Get Results: Improve Your Accounting Firm Processes Using Lean Six Sigma
Oleh:
Hostetler, Dustin
Jenis:
Article from Bulletin/Magazine
Dalam koleksi:
Journal of Accountancy vol. 209 no. 1 (Jan. 2010)
,
page 38.
Topik:
Accounting Firm Processes
;
Client Satisfaction
;
Lean Six Sigma
Ketersediaan
Perpustakaan Pusat (Semanggi)
Nomor Panggil:
JJ85.28
Non-tandon:
1 (dapat dipinjam: 0)
Tandon:
tidak ada
Lihat Detail Induk
Isi artikel
Poor processes directly affect client service and client satisfaction. You see it in delays in completing jobs, responding to client requests, or when a partner fails to communicate a piece of client-related information, causing an unnecessary mistake down the line. Inefficient processes can result in your firm’s inability to bill for all the work in process, which decreases profitability. If your firm has experienced any of these problems, it is a sign of inefficient work processes that are keeping you from maximizing talents and resources. Lean Six Sigma, a method often used by manufacturers to improve internal processes, can improve your firm’s business operations while driving short- and long-term benefits to the bottom line. Lean Six Sigma is a combination of the “lean” manufacturing concept that focuses on efficiency, and Six Sigma, which focuses on quality. The Lean Six Sigma concept is a balanced approach of these two methods.
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