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Detail
BukuWebqual : a Measure of Website Quality (in American Marketing Association)
Bibliografi
Author: Loiacono, Eleanor T ; Watson, Richard T ; Goodhue, Dale L.
Topik: the dimensions of webqual; instrument development process; initial webqual dimensions; overall fit of the full webqual model
Bahasa: (EN )    
Penerbit: ABI/INFORM Complete     Tahun Terbit: 2002    
Jenis: Article - diterbitkan di jurnal ilmiah internasional
Fulltext: Webqual a measure of website.pdf (1.37MB; 17 download)
Abstract
The paper presents WebQual™, a Web site quality measure with 12 dimensions. Development was based on an extensive literature review, and interviews with Web designers and Web visitors. The instrument was refined using two successive samples, and the validity of the final instrument was tested with a third confirmatory sample.
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