Detail Towards an Identification and Classification of Service Quality Attributes in Higher Education (article of International Journal of e-Education, e-Business, e-Management and e-Learning, Vol.1, No.2, June, 2011) Bibliografi Author: Sukwadi, Ronald ; Yang, Ching-Chow ; Liu, Fan Topik: Identification; Classification; Service Quality; Higher Education; JABFUNG-RS-FT-2017-14; JABFUNG-2020-RSFT-14 Bahasa: (EN )     Penerbit: International Association of Computer Science and Information Technology Press (IACSIT)     Tempat Terbit: USA    Tahun Terbit: 2011     Jenis: Article - diterbitkan di jurnal ilmiah internasional Fulltext: Ronald Sukwadi, Ching-Chow Yang, and Fan Liu.pdf (1.1MB; 17 download) [Informasi yang berkaitan dengan koleksi ini di internet] Abstract In what has become a highly competitive environment, students have become more discriminating in their selection and more demanding of the universities they choose. It is important then for institutions to understand service quality attributes what incoming students desire (and increasingly expect) from the institution of their choice. Higher education (HE) institutions should ensure that all services encounters are managed to enhance students’ perceived quality. While there is a consensus on the importance of service quality issues in HE, the identification and classification of the service quality attributes is a challenge to gain a better understanding of the quality issues of students’ experiences face. The aim of this study is to identify and classify the service attributes that can promote student satisfaction. The process of identification and classification is demonstrated empirically in a case study of a well-known private university in Indonesia. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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