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Customer service drives 360-degree goal setting (in Personnel Journal Vol 74 No 6)
Bibliografi
Author:
Milliman, John F
;
Zawachi, Robert A
;
Schulz, Brian
;
Wiggins, Sally
;
Norman, Carol A
Topik:
360 degree
;
Customer service
Bahasa:
(EN )
Edisi:
Jun 1995
Tahun Terbit:
1995
Jenis:
Article - diterbitkan di jurnal ilmiah internasional
Fulltext:
Customer Services.pdf
(560.97KB;
4 download
)
Abstract
Companies such as Federal Express and Digital Equipment Corp. are running circles around their employees. But the good news is that by tying individual goals to customer expectations, the employees are more likely to meet their performance standards.
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