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Pengaruh Konteks Organisasional, Proses Internal dan Keluaran dalam Tim Lintas Fungsi Terhadap Mutu Pelayanan Terpadu Studi pada Jasa Pelayanan Kesehatan (artikel di dalam buku Entrepreneurship in Global Competition)
Bibliografi
Author:
Parmono, Vincentius Rachmadi
;
Astuti, Indira Sari
Topik:
Cross Functional Team
;
Total Quality Service
;
Path Analyses
Bahasa:
(ID )
Penerbit:
Penerbit Atma Jaya
Tempat Terbit:
Jakarta
Tahun Terbit:
2011
Jenis:
Article - Untuk Buku
Fulltext:
V.Rachmadi Parmono & Indira Sari Astuti.pdf
(5.01MB;
4 download
)
Abstract
In health service company, the existence of cross functional team is common. This study is intended to examine the influence of cross functional team to total quality service. Path analysis is used to investigate the influence between the dimensions of cross functional team on total quality service. The dimension of cross functional team are: organizational context, internal process and outcome. The findings of this study revealed that only outcome is significantly influence the total quality service. The implication will be discussed.
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