Upaya Peningkatan Standar Pelayanan Minimum (SPM) Jalan Tol di Indonesia  

Oleh:

Karsaman, Rudy Hermawan

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI
Dalam koleksi: Jurnal Jalan-Jembatan vol. 26 no. 1 (Apr. 2009), page 32-43.
Topik: Toll Road; Minimum Service Standard; Operation System

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ9.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

One of the aspects needed to ensure smooth, safe, comfort, and efficient operation of a toll road is related to service and operating systems. The Minimum Service Standard (MSS) has been a parameter adopted for measuring the performance of a toll road and its service to the toll road users. Basically, this MMS should be fulfilled as a guarantee provided to the toll road users, which consists of road condition, average traffic speed, accessibility, mobility, safety, and support units for handling emergency conditons and traffic accidents. To enhance the toll road service in Indonesia, the MMS needs to be increased. This could be done by reviewing the MSS parameters and their values currently applied. The expectations from this effort are a better quality of the toll road, both safety and comfort, and increase in the level of service and safety for the toll road users. This paper describes proposed aspects which could be considered to increase the MSS, in its parameters and the values of those parameters.

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