Social Networking Analysis: Its Application To Facilitate Knowledge Transfer  

Oleh:

Cheuk, Bonnie

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Business Information Review vol. 24 no. 3 (Sep. 2007), page 170-176.
Topik: British Council; data analysis; data collection; knowledge management; knowledge sharing; mapping; networks; Social Networking Analysis; visualization
Fulltext: 170.pdf (127.91KB)

Isi artikel

Explains how the British Council used the theory of Social Networking Analysis (SNA) as a practical tool to support its knowledge management programme, when faced with the challenges presented by a globally dispersed workforce. Demonstrates that SNA exercises are simple to carry out and that the results can provide a focal point for discussion in improving knowledge flow – in particular of the need to balance people to people networking against document exchange. Gives details of how the SNA exercise was conducted, covering the data collection, analysis and visualization, and the discussion of the findings and resultant proposals for interventions. Highlights the key learning points that resulted and explains the benefits gained from the exercise, while also highlighting some of the limitations of the resulting social networking map.

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