Moving Up The Value Chain: Business Information Resources Survey 2007  

Oleh:

Foster, Allan

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Business Information Review vol. 24 no. 1 (Mar. 2007), page 13-29.
Topik: budget; business information; compliance; end user; industry; information resources; information service; information vendor; knowledge management; legislation; library; offshoring; outsourcing; performance measurement; priorities; professional development; sector; social networking; staffing; survey; training; value add
Fulltext: 13.pdf (350.98KB)

Isi artikel

Survey of the use of business information in UK libraries and information services, based on in-depth interviews with leading business information managers. Key findings are: • Expansion of business in India and the Far East is having implications for information infrastructure domestically and in this region. • Business information services staffing is very stable, excepting the offshoring dimension. • Staff development is increasingly being conducted internally. • 20 per cent of those sampled offshore some aspects of their information and research services; another 25 per cent are investigating this option. • Knowledge sharing is increasingly recognized as necessary in companies, and most information services are playing their part. • There is a distinct trend for information services to move up the value chain through more evaluation and analysis functions. • The majority (70%) of business information services are involved in supporting compliance work. • Factiva tops the expenditure league. • European private company information is still underprovided. • Business information services are committed to training users. • Social technology tools are not being used much but have great potential. • Improving customer services is still the highest strategic priority.

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