Detail Service quality evaluation in the higher education sector: an empirical investigation of students’ perceptions (in Higher Education Research & Development, Vol. 21, No. 1) Bibliografi Author: Wright, Christine ; O’Neill, Martin Topik: Service Quality; Higher Education Bahasa: (EN )     Penerbit: Carfax Publishing     Tempat Terbit: Abingdon    Tahun Terbit: 2002     Jenis: Article - diterbitkan di jurnal ilmiah internasional Fulltext: service quality evaluation in the higher education sector.pdf (175.8KB; 2 download) [Informasi yang berkaitan dengan koleksi ini di internet] Abstract This paper investigates the conceptualisation and measurement of service quality within the higher education sector in Western Australia (WA). It addresses the prominence of the service quality issue within this sector and the move toward high value service delivery as a means of ensuring sustainable competitive advantage. It reports the ? ndings from an exploratory study of student perceptions of service quality as they relate to an on-line library service offered by a public sector university in WA. The study makes use of the importance-performance disconfirmation technique. The results reveal both the core service quality dimensions of significance to students in using this service and demonstrate the usefulness and relative simplicity of disconfirmation models generally, for evaluating the service quality construct in the higher education context. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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