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Detail
ArtikelIntroduction to Customer Dissatisfaction Management  
Oleh: Yuksel, Atila
Jenis: Article from Books - Textbook
Dalam koleksi: Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry, page 1-27.
Topik: Hospitality industry - management; Tourism - management
Ketersediaan
  • Perpustakaan Pusat (BSD)
    • Nomor Panggil: 647.94068 TOU
    • Non-tandon: tidak ada
    • Tandon: 1
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