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Introduction to Customer Dissatisfaction Management
Oleh:
Yuksel, Atila
Jenis:
Article from Books - Textbook
Dalam koleksi:
Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry
,
page 1-27.
Topik:
Hospitality industry - management
;
Tourism - management
Ketersediaan
Perpustakaan Pusat (BSD)
Nomor Panggil:
647.94068 TOU
Non-tandon:
tidak ada
Tandon:
1
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