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Detail
BukuEveryone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business
Bibliografi
Author: Shuman, Jeffrey C. ; Twombly, Janice ; Rottenberg, David
Topik: Customer relations
Bahasa: (EN )    ISBN: 0-7931-5412-X    
Penerbit: Dearborn Trade     Tempat Terbit: Dearborn    Tahun Terbit: 2002    
Jenis: Books - E-Book
Fulltext: Dearborn,.Everyone Is a Customer - A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business.[2002.ISBN079315412X].pdf (1.75MB; 4 download)
Abstract
This book identifies and describes how you build, measure, and manage successful collaborative relationships. We call this skill Purposeful Collaboration and have methodically spelled out the step-by-step process it follows. Further, we have used the detailed description of that process to develop several analog and digital tools that, when coupled with your growing understanding, empower you to successfully build and maintain collaborative relationships.
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