Superqual: A tool to explore the initial expectations of PhD students and supervisors  

Oleh:

Hair, Mario

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Active Learning in Higher Education vol. 7 no. 1 (Mar. 2006), page 9–23.
Topik: expectations; postg raduate supervision; service quality; SERVQUAL
Fulltext: 9.pdf (105.99KB)

Isi artikel

In recent years there has been growing concern to improve standards in postgraduate research. Much of this has focused on generic research skills training. However, there are other, equally important, supervisory aspects such as welfare, mentoring and support arrangements. This article focuses on the initial expectations, of both students and supervisors, of their roles and duties at the start of the supervisory process. Using concepts from the service quality literature, an instrument ‘Superqual’ is developed aimed at exposing any gaps in expectations that, if not resolved, could generate problems during the life of a doctorate. The use of Superqual in a number of case studies is reported. The results are mostly positive, and suggestions are made for its improvement and adoption.

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