Detail Journal Of Service Research vol. 2 no. 3 (Feb. 2000) Bibliografi Bahasa: (EN )    Year:: 2000    Bulan: 02    Edisi: Softcopy     Penerbit: SAGE Publications Jenis: Journal - ilmiah internasional [Lihat daftar eksemplar jurnal Journal Of Service Research] Artikel dalam koleksi ini Advance Pricing Of Services And Other Implications Of Separating Purchase And Consumption, halaman 227-239 Climbing The Commitment Ladder: The Role Of Expectations Disconfirmation On Customers’ Behavioral Intentions, halaman 240-253 A Model For Optimal Delivery Time Guarantees, halaman 254-264 Teaching An Old Service New Tricks: The Promise Of Service Redesign, halaman 265-275 The Impact Of Perceived Listening Behavior In Voice-To-Voice Service Encounters, halaman 276-284 Competitive And Procedural Determinants Of Delight And Disappointment In Consumer Complaint Outcomes, halaman 285-300  Edit Artikel Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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