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JurnalJournal of Industrial Relations vol. 50 no. 2 (Apr. 2008)
Bibliografi
Bahasa: (EN )    Year:: 2008    Bulan: 04    Edisi: Softcopy    
Penerbit: SAGE Publications
Jenis: Journal - e-Journal
[Lihat daftar eksemplar jurnal Journal of Industrial Relations]
Artikel dalam koleksi ini
  1. Introduction: Call Centres, the Networked Economy and the Value Chain, halaman 195–208
  2. Explaining Employees' Experience of Work in Outsourced Call Centres: The Influence of Clients, Owners and Temporary Work Agencies, halaman 209–227
  3. The Psychological Contract in Call Centres: An Employee Perspective, halaman 229–242
  4. Learning to Control: Training and Work Organization in Australian Call Centres, halaman 243–256
  5. 'Teaming Up': Teams and Team Sharing in Call Centres, halaman 257–269
  6. Call Centres and the Quality of Work Life: Towards a Research Agenda, halaman 271–284
  7. Unions in the Information Economy: Info-service Work and Organizing in Australian Call Centres, halaman 285–303
  8. Location Matters: The Impact of Place on Call Centres, halaman 305–318
  9. Non-standard Employment and Promotions: A Within Genders Analysis, halaman 319–337
  10. Commitment, Functional Flexibility, and Addiction, halaman 339–348
  11. The Australian Charter of Employment Rights: Setting the Standard for New Legislation and Good Practice, halaman 349–353
  12. The Australian Charter of Employment Rights: The Missing Dimensions, halaman 355–366

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