| Increasing mobility, globalization, entrepreneurialism, access to information, and freedom of choice ensure that no matter where we live or what we do, we deal with people using a wide variety of communication styles every day. At work, in the grocery store and at home, face-to-face, on the phone and online, miscommunication is costly in terms of time wasted, frustration fueled, and errors made. Diversity presents such rich opportunities, yet too often we find ourselves managing around it, compensating for and feeling stymied by it. The wealth of practical tools in this book will enable readers to better understand the intentions of the key people in their lives and will give them a step-by-step approach for making the most of differences.This book is designed to help managers, team leaders, community leaders, educators, trainers, and organization development facilitators to help their respective audiences overcome frustration, prevent waste, and save time and money by realizing the opportunity presented by diversity and by using the tools presented in this book to leverage communication style differences. |