Measuring Organizational Knowledge : A Conceptual and Methodological Framework  

Oleh:

King, Adelaide Wilcox ; Zeithaml, Carl P.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Strategic Management Journal vol. 24 no. 8 (2003), page 763-772.
Topik: FRAMEWORK; organizational knowledge; epistemology; resource - based theory; measuring knowledge

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS30.12 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Knowledge is fundamental to strategic success. Limited progress has been made, however in measuring organizational knowledge. We employ research on resource - based theory and organizational epistemology to suggest a perceptual approach to measuring knowledge. We present a research protocol to identity a domain of organizational knowledge resources within industries. Using a sample of organizations from the hospital and textile industries, we interviewed CEOs to identify the feasible set of knowlefge resources. We presented this set to managers at those organizations to measure their perceptions of the value - added of each knowledge resource for their organizations. The results demonstrate that the importantance of knowledge resources for their organizations. The result demonstrate that the importance of knowledge resources varies by industry and organizations and calls to question efforts to generate an inventory to generic knowledge resources that is applicable across industries.

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